What if you wanted to start a dialogue about charter schools in your neighborhood? The information hotline wasn't built to handle conversations like that, but a new text message-based platform called HeartGov is.
If you looked at a graph that measured "scale of issue", on one end you would put "reporting", which would be things like pot hole reporting, which 311 handles. On the other end of the spectrum you could have "big ideas", such as "marriage equality" or things that something like change.org handles. In between are medium scale civic ideas that are trackable and tangible.